Responsible Gaming at ac71

ac71 operates exclusively for adults. To create an account and participate in any form of gaming or sports betting on this platform, you must be at least 18 years of age. This requirement is non-negotiable and applies equally to all players across Bangladesh, regardless of the city or region from which you access the platform — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration process, every new player is required to confirm their date of birth and agree to the age restriction terms. ac71 conducts identity and age verification checks as part of its Know Your Customer (KYC) process. Players who cannot provide satisfactory proof of age will have their accounts suspended pending verification, and any deposits made during the suspension period will be held until the matter is resolved.

Parental Controls

If you share a device with a minor and are concerned that they may be able to access ac71 or other gambling platforms, we strongly recommend using parental control software to restrict access to gambling-related websites. Third-party tools such as Net Nanny, Qustodio, and your internet service provider's built-in parental filters can be configured to block gambling sites by category.

If you suspect that a minor has accessed ac71 using your account credentials, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

Problem gambling does not always announce itself clearly. It tends to develop gradually, and many players do not recognise the warning signs until the issue has already begun to affect their finances, relationships, or mental health. Being aware of these signs — in yourself or in someone close to you — is the first step toward getting things back under control.

Common warning signs that gambling may have become a problem include:

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is purely a personal check-in. If you answer "yes" to two or more of these questions, we encourage you to explore the responsible gaming tools described below or to speak with one of our support agents.

ac71 provides a suite of responsible gaming tools that are available to every registered player at no cost. These tools are accessible directly from your account dashboard under the "Responsible Gaming" settings panel. All limit reductions and exclusion requests take effect immediately — there is no waiting period, no cancellation window, and no way to override a restriction you have set for yourself.

How to Access Your Responsible Gaming Settings

If you have difficulty accessing your account settings or prefer to speak with someone directly, our support team can apply any responsible gaming restriction on your behalf via live chat or email at [email protected].

ac71's self-exclusion programme is designed for players who feel they need a complete break from gambling. Self-exclusion is a firm commitment — once activated, your account will be locked for the duration you select, and no further deposits, bets, or logins will be permitted.

Available Self-Exclusion Periods

• 30 days — a one-month cooling-off period for players who need a short break
• 3 months — a medium-term exclusion for players experiencing recurring difficulties
• 6 months — an extended break for players who need more time to reassess their habits
• 12 months — a full-year exclusion for players dealing with significant gambling-related harm
• Permanent / indefinite — a lifetime exclusion for players who wish to stop gambling permanently

What Happens During Self-Exclusion

During your self-exclusion period, the following actions are automatically taken by ac71:

• Your account login is immediately disabled — you cannot access your balance, betting history, or any gaming feature
• All pending bonus offers are cancelled and removed from your account
• You are removed from all ac71 marketing lists — no promotional emails, SMS messages, or push notifications will be sent
• Any balance remaining in your account at the time of exclusion will be available for withdrawal; our support team will assist you in processing this

Requesting Reinstatement After Self-Exclusion

If you chose a fixed-term self-exclusion (30 days, 3 months, 6 months, or 12 months), your account will not be automatically reopened when the period expires. You must contact [email protected] to request reinstatement. ac71 will then apply a 7-day reflection period before restoring access, to ensure the decision is considered rather than impulsive.

For permanent self-exclusion, reinstatement requests will only be considered after a minimum of 12 months has elapsed from the original exclusion date, and only after a review with our responsible gaming team.

Setting a deposit limit is one of the most effective ways to ensure that gambling remains a form of affordable entertainment rather than a financial burden. ac71 allows every player to set personal deposit limits in Bangladeshi Taka (BDT) across three time frames: daily, weekly, and monthly.

How Deposit Limits Work

• Daily limit: The maximum amount (in BDT) you can deposit to your ac71 account in any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum amount you can deposit across any rolling 7-day period, starting from Monday 00:00 BST.
• Monthly limit: The maximum amount you can deposit in any calendar month.

Increasing vs. Decreasing Limits

Decreasing a deposit limit takes effect immediately. If you lower your daily limit from ৳10,000 to ৳5,000, the new limit applies to all subsequent deposits right away — even within the same day.

Increasing a deposit limit is subject to a 72-hour cooling-off period. This delay is intentional — it gives you time to reflect on whether increasing the limit is genuinely the right decision, rather than acting on a momentary impulse after a winning streak or following a period of losses.

Additional Spending Controls

Beyond deposit limits, ac71 also offers:

• Session loss limits: Set a maximum amount you are willing to lose in a single gaming session. When the limit is reached, your session ends automatically.
• Wager limits: Cap the maximum stake amount per single bet or spin, helping you play at a sustainable pace regardless of how long your session runs.
• Reality check reminders: Opt in to receive on-screen pop-up notifications at regular intervals (e.g., every 30 minutes) reminding you how long you have been playing and how much you have spent.

A time-out is a short-term break option designed for players who want to pause their gaming activity without committing to a full self-exclusion. It is a useful tool if you feel you have been playing more frequently than intended, if gambling has become less enjoyable, or if you simply want to reset and clear your head.

Available Time-Out Durations

• 24 hours — a quick reset after an intense session
• 48 hours — a weekend break or short pause
• 7 days — a week-long cooling-off period
• 30 days — a month-long break (for longer breaks, consider self-exclusion instead)

During a Time-Out

While your time-out is active, you are unable to log in to your ac71 account, place any bets, make any deposits, or claim any bonuses. Your account data and balance are preserved and will be fully accessible when your time-out period ends. Unlike self-exclusion, time-outs expire automatically — your account access is restored at the end of the chosen period without any further action required from you.

Marketing communications are paused during an active time-out. You will continue to receive essential account notifications such as security alerts or confirmation emails for any pending withdrawal you initiated before the time-out began.

Recognising that gambling has become a problem is a significant and courageous step. You do not have to deal with it alone. ac71's support team is available at all times to listen without judgment and to help you access the tools and resources that are right for your situation.

Beyond ac71's own tools, we encourage players who are experiencing serious gambling-related difficulties to seek support from independent counselling and helpline services. Speaking with a trained counsellor — separate from the platform itself — can provide an additional layer of support and perspective.

Guidance for Friends and Family

If you are concerned that someone close to you — a family member, partner, or friend — may be experiencing problem gambling, there are steps you can take to help. Start by having an open, non-confrontational conversation about your concerns. Avoid accusations or ultimatums in the first instance, as these can cause defensiveness and make the person less likely to seek help. Instead, focus on expressing how their behaviour is affecting you and others who care about them.

You can also contact ac71's support team to discuss third-party self-exclusion options, where a family member can request that ac71 restrict a player's account on their behalf, provided supporting context is given. All such requests are handled with strict confidentiality.

Contact ac71 Responsible Gaming Support