ac71 Frequently Asked Questions

ac71 requires standard Know Your Customer (KYC) documents to verify your identity before processing withdrawals. Accepted documents include a valid National ID card (NID), passport, or driving licence for identity verification, plus a recent utility bill, bank statement, or mobile banking statement (bKash, Nagad) dated within the last three months as proof of address. Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours.

You can reset your ac71 password in seconds from the login page. Click the "Forgot Password" link, enter the mobile number or email address registered to your account, and you will receive a one-time reset code. Enter the code on the next screen, then set a new password of your choice. If you no longer have access to your registered mobile number or email, contact [email protected] with your account details and our team will assist you directly.

No. ac71 strictly limits each player to one account per person, household, and shared device. Opening duplicate accounts — even under a different name or mobile number — is a violation of our Terms & Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances held within them. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the situation before any action is taken.

To permanently close your ac71 account, send a written request to [email protected] from your registered email address, stating clearly that you wish to close your account. Our team will process the closure within 48 hours. Any remaining balance will be returned to your primary withdrawal method — bKash, Nagad, Rocket, or bank account — before the account is closed. If you are closing your account due to a gambling concern, we strongly encourage you to explore our self-exclusion options on the Responsible Gaming page first.

The minimum deposit on ac71 is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit may be slightly higher at ৳500 BDT due to bank processing requirements. There is no maximum deposit cap set by ac71 itself, though individual payment providers may impose their own daily transaction limits.

The minimum withdrawal amount on ac71 is ৳500 BDT for mobile banking methods (bKash, Nagad, Rocket, Upay). For bank account withdrawals to Dutch-Bangla Bank, City Bank, BRAC Bank, or other partner institutions, the minimum is ৳1,000 BDT. Withdrawal requests are processed within 1–24 hours depending on the method chosen and whether your KYC verification is complete. Accounts that have not completed KYC may experience delays until verification is finalised.

ac71 does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges as part of their service — these are outside ac71's control. We recommend checking with your payment provider for their current fee schedule. Any applicable provider fees will be visible in your bKash or Nagad transaction history before you confirm the transfer.

For security reasons, ac71 processes withdrawals back to the same payment method and account number used for the original deposit whenever possible. This policy protects players from unauthorised fund redirection. If you need to change your withdrawal destination — for example, because your bKash number has changed — please contact our support team with your updated details and a copy of your KYC documents confirming ownership of the new account. The change will be reviewed and approved within 48 hours.

All slot games on ac71 are provided by certified third-party studios — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose Random Number Generators (RNGs) are independently audited for fairness. Return-to-Player (RTP) percentages vary by title but typically range from 94% to 97% for popular slots. The RTP for each game is listed in the game's information panel before you start playing. ac71 does not alter RTP settings; all games run on the same certified configurations used globally.

Yes — ac71 is fully accessible via any modern mobile browser on Android or iOS without requiring any app download. The entire platform, including live casino tables, slot games, sports betting, and account management, is built with a mobile-responsive design that adapts seamlessly to smaller screens. Simply open ac71.net in Chrome, Safari, or your preferred browser on your smartphone. For the best experience, ensure your browser is up to date and you have a stable internet connection.

ac71's live casino section is powered by Evolution Gaming and Ezugi, featuring real-time tables streamed in HD with professional dealers. Available games include Live Baccarat, Live Roulette (European and Speed variants), Live Blackjack, Live Dragon Tiger, Andar Bahar, Teen Patti, and game-show style titles such as Crazy Time and Lightning Roulette. Tables are open 24 hours a day with Bangladesh Standard Time (BST, UTC+6) scheduling to ensure peak-hour availability during evenings and weekends.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of the bonus amount before any winnings derived from that bonus can be withdrawn as real cash. For example, if ac71 awards you a ৳2,000 bonus with a 20x wagering requirement, you need to place a total of ৳40,000 in bets before the bonus converts to withdrawable funds. Progress toward completing the wagering requirement is tracked in real time on your account dashboard under the "Bonuses" section.

Yes — ac71 regularly runs seasonal and tournament-specific promotions tailored to the Bangladesh market. During BPL season, players can expect enhanced cricket odds, accumulator bonuses, and free bet offers on selected matches. Eid promotions typically include deposit bonus boosts, prize draws, and loyalty reward multipliers. Pohela Boishakh (Bengali New Year) and other key cultural moments in Bangladesh are also marked with special limited-time offers. Promotions are announced on the ac71 homepage and by email to opted-in players.

Bonuses can be removed from your ac71 account for several reasons: the bonus may have expired before the wagering requirement was completed (all bonuses carry a validity window, typically 7–30 days); you may have made a withdrawal before completing the wagering requirement, which automatically forfeits any active bonus under standard terms; or the bonus may have been invalidated due to a breach of Terms & Conditions such as duplicate account usage. If you believe your bonus was removed in error, contact our support team with the bonus reference number and we will investigate promptly.

The minimum age to open an account and play on ac71 is 18 years old. This is a strict, non-negotiable requirement that applies to all players regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else. ac71 conducts identity and age verification as part of the KYC process. Any account found to belong to a person under 18 will be permanently closed and all deposits returned. We take underage gambling prevention extremely seriously.

If you feel that gambling is no longer fun or is starting to affect your finances, relationships, or wellbeing, ac71's self-exclusion tool lets you lock your account for a period ranging from 30 days to permanent closure. To activate self-exclusion, go to your account settings and select the "Responsible Gaming" panel, or contact our support team via live chat or at [email protected] and we will apply the exclusion on your behalf immediately. During exclusion, all marketing communications are also stopped. Full guidance is available on our Responsible Gaming page.

Yes — ac71 allows every player to set personal daily, weekly, and monthly deposit limits in BDT directly from their account dashboard. Reducing a limit takes effect immediately, while increasing a limit is subject to a 72-hour cooling-off period by design, giving you time to reconsider. For example, you might set a monthly cap of ৳10,000 to ensure gambling stays within your entertainment budget. Deposit limits are one of the most effective responsible gaming tools available, and ac71 encourages all players to use them proactively.

ac71 protects your data through several layers of security. All connections are encrypted using SSL/TLS protocols. Payment details processed via bKash, Nagad, Rocket, or bank transfer are handled through the payment providers' own secure gateways — ac71 does not store raw card or mobile banking credentials on its servers. Account access is protected by password hashing and optional two-factor authentication (2FA). Our full data handling practices are described in detail in the Privacy Policy.