ac71 Privacy Policy

ac71 collects personal information through several channels: directly from you when you register an account or make a transaction, automatically through your use of the platform, and in some cases from third-party verification and payment providers. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create an ac71 account, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth — used to verify that you meet the 18+ age requirement
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address — used for account communications and security alerts
• Mobile phone number — used for OTP verification and account recovery
• Username and encrypted password

1.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, ac71 is required to verify your identity. During this process we may collect:

• A copy of your National Identity Card (NID), passport, or other valid government-issued photo ID
• A proof of address document such as a utility bill or bank statement issued within the past three months
• A selfie or live photo for facial verification, where required by our KYC provider

KYC documents are processed by ac71's compliance team and, where applicable, by our third-party identity verification partner. These documents are stored securely and are not used for any purpose other than identity verification and regulatory compliance.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any supported bank transfer, we collect:

• Payment method type and associated account identifier (e.g., mobile wallet number, last four digits of card)
• Transaction amounts in Bangladeshi Taka (BDT)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

Full payment credentials (such as complete card numbers or mobile banking PINs) are never stored on ac71 systems. All payment processing is handled through our PCI-compliant payment partners.

1.4 Gameplay and Behavioural Data

As you use ac71, we automatically record:

• Games played, bet amounts, win/loss outcomes, and session durations
• Sports betting selections, odds accepted, and markets wagered on
• Bonus offers claimed and wagering progress
• Responsible gaming tool activations (deposit limits, self-exclusion requests, time-out periods)

This data is used to operate the platform correctly, detect problem gambling patterns, investigate disputes, and comply with anti-money laundering (AML) obligations.

1.5 Technical and Device Data

When you access ac71 via a web browser or mobile application, we automatically collect:

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session start/end times and pages visited within ac71
• Referring URL (the page you visited immediately before arriving at ac71)

ac71 processes your personal data for specific, lawful purposes. We do not use your data in ways that go beyond what is described in this policy. The primary purposes for which we use your information are as follows:

2.1 Account Management and Service Delivery

Your registration and identity data is used to create and maintain your ac71 account, authenticate your login sessions, process deposits and withdrawals in Bangladeshi Taka, deliver bonus credits and promotional offers to your account, and provide customer support when you contact us.

2.2 Legal Compliance and Fraud Prevention

ac71 processes KYC, financial, and gameplay data to comply with applicable anti-money laundering (AML) obligations, verify player age and identity as required by our responsible gaming commitments, detect and prevent fraudulent activity, bonus abuse, and multi-accounting, and respond to lawful requests from relevant governmental or regulatory authorities.

2.3 Platform Improvement and Analytics

Aggregated and anonymised gameplay and technical data is used to understand how players navigate and use ac71, identify technical issues and improve platform performance, and develop new game categories, promotional formats, and user interface improvements. Individual players are never identified in our internal analytics reports.

2.4 Responsible Gaming Monitoring

ac71 uses gameplay and transaction data to monitor for indicators of problem gambling behaviour, such as rapidly increasing bet sizes, unusual session lengths, or frequent failed withdrawal requests. Where such patterns are detected, our responsible gaming team may reach out proactively to offer support tools including deposit limits, cooling-off periods, or self-exclusion options.

2.5 Marketing Communications

If you have opted in to receiving promotional communications from ac71, we use your email address and mobile number to send you relevant offers, bonus notifications, BPL and IPL cricket betting promotions, and platform news. You may withdraw your consent to marketing communications at any time by updating your account preferences or by contacting [email protected]. Opting out of marketing does not affect your ability to access or use ac71.

ac71 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Data is shared with external parties only where it is strictly necessary to deliver our services or to comply with legal obligations, as described below.

3.1 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other supported payment methods, ac71 shares the minimum necessary transaction data with our payment processing partners. These partners are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

3.2 Identity Verification Providers

ac71 uses a third-party KYC provider to assist with identity verification. During the verification process, your identity documents and associated data are transmitted to this provider via an encrypted connection. The provider is bound by strict data processing terms and is not permitted to use your data for any purpose other than completing the verification requested by ac71.

3.3 Game Content Providers

ac71's platform integrates games from third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you play a game provided by one of these studios, your player session ID and bet data may be transmitted to that studio's servers to operate the game. Your personal registration data (name, address, email) is not shared with game studios.

3.4 Legal and Regulatory Disclosure

ac71 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a valid legal request or where disclosure is necessary to investigate suspected fraud, money laundering, or other serious criminal activity. In such circumstances, ac71 will disclose only the minimum data required by the specific legal demand.

ac71 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and understand how players interact with our website. A cookie is a small text file placed on your device by a website server. It cannot execute programs or deliver viruses to your device.

4.1 Essential Cookies

These cookies are strictly necessary for the ac71 platform to operate. They maintain your login session, remember your language and currency settings, protect against cross-site request forgery attacks, and ensure that the platform's security features function correctly. Essential cookies cannot be disabled without breaking core platform functionality.

4.2 Analytics Cookies

ac71 uses analytics tools to collect aggregated, anonymised data about how players navigate the platform. This information helps us identify pages that load slowly, flows that cause confusion, and features that are rarely used. Analytics data does not identify you personally and is not shared with third-party advertisers.

4.3 Preference Cookies

Preference cookies remember choices you make on the platform — such as your preferred game lobby view, notification settings, or responsible gaming display options — so that you do not have to reconfigure them on every visit.

4.4 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that blocking essential cookies will prevent ac71 from functioning correctly and may prevent you from logging in to your account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

ac71 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
• Bcrypt password hashing — your password is never stored in plain text on our systems
• Payment data tokenisation — full card numbers and mobile wallet PINs are never retained by ac71
• Two-factor authentication (2FA) available on all player accounts for enhanced login security
• Automated fraud detection systems monitoring for unusual account activity in real time
• Regular penetration testing conducted by independent security professionals

5.2 Organisational Safeguards

• Access to player personal data is restricted to ac71 staff who require it to perform their job functions
• All staff with access to personal data are bound by confidentiality obligations
• Internal data handling procedures are reviewed and updated on a regular basis
• A defined incident response procedure is in place to address any data security breach promptly

5.3 Security Breach Notification

In the event that ac71 becomes aware of a data security breach that is likely to result in a risk to the rights and interests of affected players, we will notify affected players without undue delay via the email address registered on their account. The notification will describe the nature of the breach, the data involved, the steps ac71 is taking to address it, and the actions we recommend affected players take to protect themselves.

ac71 retains your personal data for as long as your account is active and for a defined period after account closure, in order to fulfil our legal, regulatory, and contractual obligations.

6.1 Active Accounts

For as long as your ac71 account remains open, we retain all personal data necessary to operate your account, process transactions, provide customer support, and comply with applicable legal requirements.

6.2 Post-Closure Retention

Following the closure of your ac71 account — whether initiated by you or by ac71 — we retain certain categories of data for a period of five (5) years from the date of account closure. This retention period applies to identity records, KYC documents, transaction history, and gameplay records and is required to comply with anti-money laundering regulations and to resolve any disputes or legal claims that may arise after account closure.

6.3 Marketing Data

If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Upon opting out, your details are removed from active marketing lists within 10 business days. Anonymised records of your past marketing opt-in status may be retained for a longer period to demonstrate compliance with applicable regulations.

6.4 Deletion of Data

After the applicable retention period has elapsed, ac71 will securely delete or anonymise your personal data so that it can no longer be linked back to you. Where complete deletion is not technically feasible within a specific system, ac71 will ensure that the data is isolated and protected from any further processing until deletion is possible.

As a player on ac71, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request".

7.1 Right of Access

You have the right to request a copy of the personal data ac71 holds about you. We will provide this information in a clear, readable format within 30 days of receiving a valid request. We may need to verify your identity before fulfilling an access request.

7.2 Right to Rectification

If any personal data ac71 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your contact number or email address) can be made directly through your account settings. For corrections to identity documents or KYC records, please contact our support team.

7.3 Right to Erasure

You may request that ac71 delete your personal data. Please note that this right is not absolute — we may be required to retain certain categories of data for legal or regulatory compliance purposes as described in Section 6 above. Where we are unable to fulfil a deletion request in full, we will explain the specific reason and delete all data that is not subject to a retention obligation.

7.4 Right to Restrict Processing

You may request that ac71 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.

7.5 Right to Opt Out of Marketing

You may withdraw your consent to receiving marketing communications from ac71 at any time. To do so, click the unsubscribe link in any marketing email, update your notification settings within your ac71 account dashboard, or contact [email protected]. Opting out of marketing does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.

7.6 Right to Lodge a Complaint

If you believe that ac71 has handled your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection principles, you are encouraged to first contact us directly at [email protected] so that we have the opportunity to resolve your concern. We take all privacy complaints seriously and aim to respond within 10 business days.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ac71 handles your personal data, please reach out to us through the following channels:

• Email: [email protected] (subject line: "Privacy Request")
• Live Chat: Available 24 hours a day, 7 days a week via the ac71 platform
• Service Area: Serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

When submitting a privacy-related request by email, please include your registered username or email address and a clear description of your request so that we can locate your records and respond accurately. We will acknowledge all privacy requests within 2 business days and aim to resolve them within 30 calendar days.

ac71 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or platform functionality. When material changes are made, we will notify registered players via email or via a prominent notice on the platform. The date at the top of this policy reflects when it was last revised. We encourage you to review this page periodically.